Little Flickers FAQs
My favourite item is out of stock (sob!) - when will it be back?
We’re sorry it’s not there but drop us an email at firstname.lastname@example.org and one of the team will be able to answer any of your questions. Also make sure you are following on Instagram or Facebook, as we always tell our Followers when items are back.
Can I amend my order to include discount codes once I have already sent it?
Once an order has been processed we are unable to amend. This includes: grouping orders together, adding discount codes and removing/adding items to your order. If you would like to cancel your current order so you can place a new one please email us at email@example.com.
How long does delivery take?
Orders are dispatched within 10 working days of the order being placed. Our candles are all hand-crafted from natural ingredients and so this takes time. Your order, following dispatch, can take an up to an extra 10 days (from dispatch) in busy times such as Christmas if you take the free shipping option but should take 24 or 48 hours if you select the 1st Class option at checkout. If you have any concerns or need an update please email us at firstname.lastname@example.org.
If you are concerned about the whereabouts of your parcel, please ensure you contact us within 28 days of receiving your dispatch email. Beyond this point, couriers will be unable to refund or search for your parcel, so we will be unable to assist you further.
How can I fix candle Tunnelling?
How do I check the status of an order I have placed?
Do you reply to direct messages/Instagram comments?
We wish we could get back to all of our wonderful customers and followers! However we receive so many direct messages and comments each day, it would take too much time away from creating magical new products for you all. If you wish to get in contact with us, please email us at email@example.com or via our Contact Page.
Exchanges and Cancellation of Orders
Each Little Flickers candle takes care and love to produce and is completely individual. We only replace an item if it is damaged when you receive it.
You have 48 hours from the time you open your package to contact firstname.lastname@example.org and show proof of purchase to complete your replacement. Your product will only be replaced with the same item you purchased. Photos of the damaged product will be required.
We will provide a refund for broken or damaged goods. Photos of the damaged product will be required.
Please make sure when you purchase from us that you read all the relevant product information, pre order dates and information specified.
If you cancel an order within 24 hours we will send you a credit note for the value of the purchase.
We do not refund change of mind (it’s obvious you need a candle to relax and settle your mind!).
Natural soy coconut wax can be temperamental. In some instance, wax may frost or have air pockets around the glass. This is not damage, nor a defect to the candle. It is simply the pure ingredients trying to revert back natural state. Please understand that this is out of our control. Simply place the candle in a cool, dry and sunless area for it to adjust to the temperature and surrounds. It should form back to the perfect state in time. These are very special candles that sometimes need a little love and attention.
NB: We use no additives nor paraffin wax blends. Our candles are kosher, vegan, cruelty free soy coconut wax